Privacy Notice

At COHE Dental we collect the following types of personal data:

User-Provided Data: Information that you freely provide to us through forms or direct interactions.
Usage Data: Information collected automatically when you use our application or website. This may include IP addresses, domain names, browser type, operating system, pages visited, and time spent on our website.

Failure to provide mandatory data may prevent us from providing our services. The use of cookies and other tracking tools is for the proper provision of the service and for other purposes described in our Cookie Policy. You are responsible for any third-party personal data you provide to us.

Your personal data is processed by COHE Dental for the following purposes:

Provision of Service: Allow COHE Dental to offer its dental services to you.
Patient Management: Creating and maintaining your profile and medical record.
Analysis and Improvement: Conduct diagnostics, analysis, and statistics on service consumption, guidance, research, and quality and service measurements.
Communication and Marketing: Promotional, marketing and advertising purposes.
Legal Compliance: Respond to requests from authorities, protect our rights and interests (or those of third parties), and detect malicious or fraudulent activity.

Our application uses third-party services that involve the collection and processing of your personal data for the following operational purposes:

Interaction with Live Chat Platforms: These services allow us to interact with you directly from the application pages to contact our technical support or for support to contact you. Even if you do not use the service, Usage Data relating to the pages where it is installed may be collected. Live chat conversations may also be logged.
- WhatsApp Business Chat widget
  - Company: Meta Platforms, Inc.
  - Place of treatment: USA
  - Personal Data processed: Surname(s), email or message content, user content, data communicated while using the service, date of the message, profile picture, time the message was sent, first name, phone number, sender of the message, answers to questions.
  - Privacy Policy: See Meta Platforms, Inc.'s privacy policy for details.

Infrastructure Monitoring: These services allow us to monitor the use and behavior of application components to improve their performance and functionality, maintain them, or troubleshoot issues. The Personal Data processed will depend on the characteristics and implementation methods of these services.
- Sentry
  - Company: Functional Software, Inc.
  - Place of treatment: USA
  - Personal Data processed: Various types of Data, as specified in Sentry's Privacy Policy.
  - Privacy Policy: See Functional Software, Inc.’s privacy policy for details.

Traffic Optimization and Distribution: These services distribute our content across servers located in various countries and optimize application performance. The Personal Data processed will depend on the characteristics and implementation methods of these services, which filter communications between our application and your browser. Due to the distributed nature of this system, the exact location of personal data transfer may vary.
- Google Cloud CDN
  - Company: Google LLC
  - Place of treatment: USA
  - Personal Data processed: Usage Data.
  - Privacy Policy: See Google LLC's privacy policy for more details.

Platform and Hosting Services: These services are intended to host and run key components of our application, enabling its delivery from a unified platform. These platforms provide us with tools such as statistics, user registration, feedback, database management, and payment processing, which involve the collection and processing of your personal data. Some of these services operate through geographically distributed servers.
- Wix
  - Company: Wix.com, Ltd.
  - Place of treatment: Israel
  - Personal Data processed: Usage Data, Device Information, Trackers.
  - Privacy Policy: See Wix.com, Ltd.'s privacy policy for details.

Your data may be processed by authorized COHE Dental personnel (administration, sales, marketing, legal, systems) or by external contractors who provide services to us. The latter will be designated as Data Processors.

Your data may be transferred to countries other than your own, particularly through the third-party services mentioned in the previous section, whose headquarters or servers may be located in the US or Israel.

You have the right to exercise the following rights regarding your personal data:

Withdrawing your consent: You may withdraw your consent to the processing of your data at any time.
Object to processing: You may object to the processing of your data if the legal basis is not your consent (e.g., public or legitimate interest). If your data is processed for direct marketing purposes, you may object at any time without justification.
Access to your Data: You have the right to know if your data is being processed and to obtain a copy of it.
Rectification: You may request that your data be corrected or updated if it is inaccurate or incomplete.
Limitation of Processing: You can request that we limit the processing of your data to storage only.
Deletion/Removal: You have the right to request the deletion of your data.
Portability: You can request to receive your data in a structured, commonly used format and to have it transmitted to another controller if technically feasible.
Filing a Complaint: You may file a complaint with the competent data protection authority.

You also have the right to know the legal basis for data transfers abroad and the security measures adopted to protect your data.

Identity and Address of the Responsible Party

Personal Data Collected

Purposes of Data Processing

Detailed Information on Third Party Services Processing

Data Transfers

Data Retention Period

Your Rights (ARCO and Others)

How to Exercise Your Rights

Modifications to this Privacy Notice

Confidentiality Notice